Service User area

Flexicare coffee morning

We hold our coffee morning on the last Wednesday of every month.

The next Flexicare coffee morning will be held at the Centre, Cromer Street on Wednesday 28th September from 10:00 to 12:00. Please talk to your STR Worker who will support you with transport arrangements and accompany you on the day.

Service User Handbook – We have introduced a new Service User Handbook and welcome any feedback you may have. The coffee morning event will be a forum for consultation and your input.

All Flexicare service users & STR Workers welcome!

1 time-credit for the contributions of all who attend

We look forward to seeing you!!

Comments, Suggestions, Involvement, Complaints

We are interested in what you think about the services we provide and would like to hear your suggestions for how we could do things better or differently.

Sometimes we get groups of people together to ask what they think; we also send out questionnaires occasionally.  If you use one of our services we’ll let you know when we’re doing either of these things.

You don’t have to wait though if you want to make a comment or suggestion!

You can:

  • Tell any member of staff and they’ll make sure your comment or suggestion is passed on to the appropriate HCCT staff
  • Email us:                  contactus@hcct.org.uk
  • Write to us:             Director of Services
HCCT
The Crypt
Holy Cross Church
Cromer Street
London
WC1H 8JU
  • Phone us:                 020 7278 8687

You can also use these contact details if you want to make a complaint.

If you’re not happy about something we’re doing let any member of staff know as soon as possible.  If you’re uncomfortable telling staff that you’re not happy about something you can get someone else that you trust to tell us for you.  If you have someone else who gives you support, such as a Social Worker, Mental Health Worker or an advocate, you can ask them to tell us on your behalf.

If you’re really unhappy about something you can make a formal complaint or get someone else that you trust to make a complaint to us for you.

We’ll always tell you what we’re going to do after you make a suggestion or complaint, either to you in person, or in a letter or email if you’d prefer.

A full copy of our Complaints Policy is available for you to download in the “Useful documents” section below.

Useful documents

Looking to get involved further?

If you would like to become involved in Flexicare as a volunteer or support worker then please take the time to learn more about the following areas. They are great for gaining experience and getting connected with our organisation.

  • Timebanking – This is an opportunity to become involved at a ground level within the community and our organisation. You exchange your time doing a particular service someone requires  or you choose something you are good at and can offer to others. You recieve Time Credits which can then be exchanged for a host of services offered by others in areas which they are skilled in.
  • Volunteering – Learn how you can become a volunteer within the organisation as a support worker or in other roles.