Holy Cross Centre Trust » events

MHFA part 2

Natalie — Tue, 17 May 2011 10:54:16 +0000

Induction

Natalie — Tue, 17 May 2011 10:31:29 +0000

We take the quality of the service we provide very seriously and we need to be careful to select the right people to join the STR programme. On the day prospective STR, Advice Workers and Befrienders learn about co-production, professional boundaries, health and safety and are introduced to the services we offer. They are assessed on their communication, presentation and team work skills and on their understanding of co-production and solution focused, person-centred STR work.

STR Induction

Natalie — Tue, 14 Jun 2011 10:20:04 +0000

HIV Awareness

Natalie — Tue, 14 Jun 2011 09:40:39 +0000

The number of new cases of HIV in London is rising. Stigma towards those living with HIV and AIDS is still rife and it is an illness that is much misunderstood. This training is given from a non-medical perspective and is aimed at helping workers within HCCT understand the challenges positive people face and examine how we at HCCT can improve our service for this group.

Dealing with Complaints

Natalie — Tue, 14 Jun 2011 11:06:45 +0000

A three hour session exploring why complaints are useful to an organization and the best way of recording and responding to them in line with HCCT policy and procedure. We look at the basic principles of customer service and how they relate to how we deal with complaints.

Health and Safety in the work place Level 1

Natalie — Tue, 17 May 2011 10:37:55 +0000

This training focuses on keeping yourself and others safe in your work place. It covers basic risk assessment, moving and handling of objects, storage and use of chemicals and your responsibilities, aswell as those of HCCT, under the Health and Safety at Work Act. There is a short, multiple choice test. This training is provided by the Royal Borough of Kensington and Chelsea Environmental Health department. Candidates must bring photo ID with them to the training.

Dealing with Challenging Behaviour

Natalie — Tue, 14 Jun 2011 10:54:08 +0000

This three hour session explores what forms challenging behaviour can take and why people might exhibit challenging behaviours. It goes on to explore what individuals and organisations – specifically HCCT – can do to prevent and deal with challenging behaviour that arises with an emphasis on clear boundaries, communication, respect and teamwork.