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February 9, 2012

MHFA part 2

Start: February 9, 2012
End: February 9, 2012
Address:
 United Kingdom

March 10, 2012

Induction

We take the quality of the service we provide very seriously and we need to be careful to select the right people to join the STR programme.   On the day prospective STR, Advice Workers and Befrienders learn about co-production, professional boundaries, health and safety and are introduced to the services we offer.   They are assessed on [...]

Start: March 10, 2012
End: March 10, 2012
Address:
 United Kingdom

STR Induction

We take the quality of the service we provide very seriously and we need to be careful to select the right people to join the STR programme.   On the day prospective STR, Advice Workers and Befrienders learn about co-production, professional boundaries, health and safety and are introduced to the services we offer.   They are assessed on [...]

Start: March 10, 2012 10:00 am
End: March 10, 2012 4:00 pm
Address:
 United Kingdom

March 13, 2012

HIV Awareness

The number of new cases of HIV in London is rising.   Stigma towards those living with  HIV and AIDS is still rife and it is an illness that is much misunderstood.   This training is given from a non-medical perspective and is aimed at helping workers within HCCT  understand the challenges positive people face and examine [...]

Start: March 13, 2012
End: March 13, 2012
Address:
 United Kingdom

March 15, 2012

Dealing with Complaints

A three hour session exploring why complaints are useful to an organization and the best way of recording and responding to them in line with HCCT policy and procedure.   We look at the basic principles of customer service and how they relate to how we deal with complaints.

Start: March 15, 2012 1:00 pm
End: March 15, 2012 4:00 pm
Address:
 United Kingdom

March 19, 2012

Health and Safety in the work place Level 1

This training focuses on keeping yourself and others safe in your work place.   It covers basic risk assessment, moving and handling of objects, storage and use of chemicals and your responsibilities, aswell as those of HCCT, under the Health and Safety at Work Act.   There is a short, multiple choice test.   This training is provided [...]

Start: March 19, 2012
End: March 19, 2012
Address:
 United Kingdom

March 27, 2012

Dealing with Challenging Behaviour

This three hour session explores what forms challenging behaviour can take and why people might exhibit challenging behaviours.   It goes on to explore what individuals and organisations – specifically HCCT – can do to prevent and deal with challenging behaviour that arises with an emphasis on clear boundaries, communication, respect and teamwork.

Start: March 27, 2012 10:00 am
End: March 27, 2012 1:00 pm
Address:
 United Kingdom