Kings Cross Timebank and Upbeat present a Musicians’s Midsummer Gathering at the Piccadilly Community Centre! Friday 24th June 6-9pm at 196A Piccadilly, London, W1J 9DY £2:50 or 3 Time Credits
Earlier this year the Day Centre Service – HCCT, Crossfields and Barnes House gave out surveys to ask you “How are we doing?” Your answers have now been collated and you can find the overview here. From your feedback it seems like you are pleased with a lot of things but there are also some things [...]
The number of new cases of HIV in London is rising. Stigma towards those living with HIV and AIDS is still rife and it is an illness that is much misunderstood. This training is given from a non-medical perspective and is aimed at helping workers within HCCT understand the challenges positive people face and examine [...]
A three hour session exploring why complaints are useful to an organization and the best way of recording and responding to them in line with HCCT policy and procedure. We look at the basic principles of customer service and how they relate to how we deal with complaints.
A three hour session exploring why complaints are useful to an organization and the best way of recording and responding to them in line with HCCT policy and procedure. We look at the basic principles of customer service and how they relate to how we deal with complaints.
A three hour session exploring why complaints are useful to an organization and the best way of recording and responding to them in line with HCCT policy and procedure. We look at the basic principles of customer service and how they relate to how we deal with complaints.
A three hour session exploring why complaints are useful to an organization and the best way of recording and responding to them in line with HCCT policy and procedure. We look at the basic principles of customer service and how they relate to how we deal with complaints.
This three hour session explores what forms challenging behaviour can take and why people might exhibit challenging behaviours. It goes on to explore what individuals and organisations – specifically HCCT – can do to prevent and deal with challenging behaviour that arises with an emphasis on clear boundaries, communication, respect and teamwork.
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